Customer Experience with Shayne Silver

Customer Experience with Shayne Silver

Great customer service can be what turns one transaction into repeat business, referrals, and long-term relationships.

Join us for a full-day Customer Experience class with Shayne Silver and learn how to be more intentional about the experience you create for your clients—from your value proposition to the systems you use throughout the relationship.

What to Expect

During the class, Shayne will walk through practical ways to create a customer experience that stands out. You’ll learn how to:

• Build a five-step system for consistently creating a WOW experience
• Develop a strong value proposition that speaks to what your customers want
• Create an experience that leads to repeat customers and referrals
• Use positive reviews and testimonials to help generate more appointments and listings

The goal is to leave with ideas and systems you can put into your business—not just for your next client, but for every client moving forward.

Tuesday, December 1, 2026
9:00 AM–4:00 PM
KW Realty of Naples
7955 Airport Pulling Road, Suite 104
Naples, FL 34109

What to Bring

Bring your laptop or tablet, something to take notes with, and any materials you currently use with your clients. This could include your buyer or listing presentation, follow-up plans, client gifts/touches, value proposition, or anything else that's part of your current customer experience.

You may also want to come with a few examples of past client experiences—both what worked well and what you would like to improve.

Most importantly, come ready to take a closer look at your business from your client's point of view and find ways to create an experience they'll want to tell others about.