FREE CUSTOMER SERVICE TRAINING-IGNITE THE WOW! SESSION 1-OCTOBER 29, 2026

Meet Your Trainer

Hadyn Tapp serves as the Organization & Employee Development Specialist for the City of Newport News. With over 20 years of management and leadership experience, she oversees the strategy and execution of comprehensive organizational training programs, focusing on unlocking employee potential, driving business results, and supporting a continuous learning culture. As a facilitator and development strategist, she designs and delivers high-impact training sessions centered on leadership development, interpersonal communication, and cultivating high performing teams. Outside of work, she balances her passion for professional growth with family life. Hadyn enjoys reading, traveling, and is an enthusiastic foodie. On weekends, you can often find her cheering from the sidelines as a dedicated soccer mom.

About the Training

Ignite your team’s potential with a high‐energy customer service training designed to elevate every interaction into an unforgettable experience! In this dynamic session, participants will explore practical, real‐world strategies to exceed customer expectations and create moments that truly WOW! You will learn how to adopt a confident “YES” mentality that turns obstacles into opportunities, understand how the idea of “hustle” can transform service delivery, and uncover your personal “sleeper hit” — that hidden strength or unique skill that sets your service apart from the rest.

This training is fast‐paced, engaging, and packed with tools your team can apply immediately. Get ready to boost motivation, build confidence, and inspire a service culture that win customers at every turn. Let’s make exceptional service your new standard!

Sponsored by Hampton Convention & Visitor Bureau, Visit Newport News, Hampton Roads Workforce Council