Conflict Resolution: Turning Friction into Progress

Disagreements are inevitable in any workplace — the difference between a healthy team and a dysfunctional one lies in how those disagreements are handled. This workshop gives participants practical tools to de-escalate tension, communicate through disagreement, and reach resolutions that actually stick. Through guided discussion and real-world scenarios, attendees will learn to identify the root causes of conflict, distinguish between positions and underlying interests, and apply structured approaches to negotiation and mediation. Participants leave with a personal toolkit for handling difficult conversations with confidence and a shared framework their team can use going forward.

Facilitated by Tiffany Comer Cook with the Align Team.