Talk that Transforms - How Leaders Handle Difficult Conversations

Join us for an engaging session inspired by Crucial Conversations, where we’ll explore how to speak with honesty and respect, even when it’s hard. You’ll leave with practical techniques for handling disagreements, giving feedback, and creating a culture of open communication that drives success.

Key Takeaways:

● Recognize When You’re in a Crucial Conversation

● Start with Heart

● Create a Safe Space for Dialogue

● Master Your Stories

● State Your Path Clearly and Respectfully

● Listen to Understand, Not to Win

● Commit to Next Steps

This dynamic session will help you handle the conversations that matter most—when opinions differ, emotions run high, and outcomes are critical. Based on the powerful principles from Crucial Conversations, you’ll discover how to speak up with confidence, listen with empathy, and guide discussions toward real results that build trust and drive success.

About the presenters:

Dr. Brittany Castonguay, CEO & Founder of Strategic Human Resources & Innovations (SHRI), is an Air Force veteran, entrepreneur, and leadership strategist who equips leaders with practical tools to embrace authenticity, empathy, and accountability. With a down-to-earth and charismatic style, Dr. C is helping leaders manifest their potential and transform organizations from the inside out. Outside of the office, you can find Dr. C with a cup of coffee, spending time with her family, and planning her next trip.

April Winship, SHRM-SCP, is the CEO and Founder of Dependable Edge, an HR consultancy built on her belief that the right people in the right environment can transform a company. A certified HR professional with over 20 years of experience, she brings deep expertise across human resources, operations, compliance, and technology — offering a well-rounded perspective that helps businesses and teams work better. Her leadership style is grounded in trust, empathy, and action, empowering both leaders and employees to succeed. When she’s not helping organizations thrive, April enjoys family time, volunteering, and finding creative ways to bring out the best in others.

About Action Zone:

Action Zone helps the military community learn the business of running a business ensuring economic success post service through entrepreneurship. Action Zone provides the knowledge entrepreneurs need to ideate through their idea and develop their business model canvas, providing them more opportunity for success beyond the startup phase. We equip them with the network, tools, and opportunities needed to launch and grow successful businesses. Action Zone moves them from lifestyle entrepreneurs to successful business owners with programs developed by seasoned entrepreneurs and business owners. If you’re interested in getting involved by sharing your expertise or through sponsorship, email us at info@actionzonetampa.com.

Special thanks to our venue host, the Entrepreneur Collaborative Center.